JSM SERVICE CENTER SOFTWARE Automates call registration, Job card creation, Allocation to Technicians, work done, inventory and reports
JSM Service Center Software - SMS

Service Center Management System (SMS) is designed and developed for Service Centers. This Software is Integrated, Multi-user, Online and Modular in structure. SMS will run on a LAN environment Using Visual Basic as front end and MS SQL Server / MS Access as database on back end.

  • Special Features
  • Modules
  • Customizations
  • Implementation
  • Training
  • Maintenance
Special Features

  • Online Complaint registration

  • Online Complaint Enquiry

  • Control Information of services functioning

  • Service related MIS information

  • Automated service store related functioning

  • Interface To Financial Accounting

  • Inventory maintenance

  • Minimize inventory carrying cost

  • Ensure effective functioning of all departments


Service Management System has four distinct integrated functional areas. This activities of these as follows.

    Part 1 - Front office management
    Front Office system caters to the following objectives of a service center -
  • Registration of field complaints over phone directly

  • Registration of workshop complaints and print job orders.

  • Query on particular job status and pending jobs

  • Reports on sets delivered, complaints list, call sheets and analysis.

  • Part 2 - Service Management
    Service management module caters to the following objectives of service details. -
  • Allocation of complaints (Field, Workshop, Outstation)

  • Job done detail

  • Reallocation of complaints

  • User Spare regularization

  • Part 3 - Store management Service
    Store module caters to the following objectives of the service center -
  • Generation of material receipt notes

  • Acceptance of direct issue, Suspense issue, tool kit issue.

  • Regularization of material issues on consumption against complaints

  • Generation of material indents

  • Generation of dispatch notes

  • Maintenance of tool kits

  • Part 4 - Billing
    Billing module caters to the following objectives of the service center-
  • Service billing (Field & workshop)

  • Spare billing (Consumed in servicing)

  • Spare sales billing (Direct sale of spare)

  • Generation of service journals and income statement.

  • Daily Cash Sheet.

  • Part 5 - Service System Administration
    System administrator module caters to the following objectives of service system:
  • Maintain of reference data (master, list etc. )

  • Run month –end and year end processes for store and billing

  • Generation of various report files to be transferred H.O./ Branch

  • Perging of data from files.

  • Re- Indexing of files

  • Provision for modification and updation of masters and references data.

  • Control on Use of various modules by different operators.


    JSM Employee Self Service Software is 100% customizable. In case you have any special needs JSMTPL can customize the Employee Self Service Software as per your specific needs at a nominal cost. In case you require any special report specific to your organizational needs that too can be done.

Implementation Support

JSMTPL shall help you in entering all Masters. We shall understand your business logic and guide you in inputting these in JSM Service Center Management Software. JSM has world class senior team who have a minimum of 100 clients past experience in implementation.

    Training Support

    JSM provides extensive Training to all users to get up to speed in the shortest possible time. JSM's proven and tested Training Methodology helps you in understanding the numerous features in JSM Employee Self Service . At the start of the implementation JSM charts out the Training Map and by the end of Implementation users gain valuable expertise of the usage of the software.


    After JSM completes Implementation and Training of all uses free Maintenance starts for a fixed period. JSM shall take care of any queries you may have during this period. The free Maintenance period lets you get settled down in the software. After you have developed confidence in the software and had a few months successful operation JSMTPL encourages you to sign up for the paid Maintenance. Here you get cost effective support on a annual basis along with new versions and updates.

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