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CRM /
eCRM
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Case Management
Case Management enables customer service & support teams to track every interaction with each customer and surpass your most ambitious quality-of-service or productivity goals.
Details:
Case Tracking
Track the status and progress of customer cases generated from multiple channels such as phone, email or online forms. Maintain complete case histories with instant access to all customer communication, including email, notes, calls, resolutions, and more.
Online Case Capture
Automatically import customer inquiries from forms on your Web site — so you can instantly capture leads and route them appropriately.
Queues and Case Assignment
Create case queues to segment customer inquiries for reps specializing in specific product or functional areas. Case assignment rules automatically route customer inquiries to specific reps, or queues based on pre-defined rules.
Case Escalation
Automatically escalate cases and notify managers when cases are not resolved within set time limits.
Benefits:
· Improve customer satisfaction.
· Improve quality and timeliness of customer service.
· Improve efficiency and effectiveness of support teams.
· Ensure that no inquiries fall through the cracks.
· Standardize and streamline service processes.
· Provide company-wide insight into top customer issues.
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Celebrating 10 Succesfull Years of JSM
HRIS: 2000 to 2010
JSM HRIS Software was first conceptualized in the year 2000.
Now in its 10th year JSM HRIS has emerged as an Advanced,Easy-to-Use, Robust, Flexible and Feature Rich
HR and Payroll Software with Web and Workflow Based HR and Payroll
Software Functionalities for the Indian and Global Market.
JSM HRMS can be used Globally with some customizations to meet country specific requirements.
JSM Payroll Software can be used by private sector companies in India as well as Internationally and by Indian Central Govt Organizations meeting VI Pay Commission requirements.
JSM is committed to providing you with a World class Product, Well defined Implementation
Methodology & Excellent Support System. Organizations
using JSM HR and Payroll software typically stay with us for 5-10 years.
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Copyright © 2000-2010 JSM Technologies Pvt. Ltd. All Rights Reserved.
Republication or redistribution of JSM Web Site
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We provide All India as well as Global Sales and Support
Bangalore
- salesbangalore@jsmtechnologies.com,
Chennai - saleschennai@jsmtechnologies.com,
Hyderabad - saleshyderabad@jsmtechnologies.com,
Kolkatta
- saleskolkatta@jsmtechnologies.com,
Mumbai - salesmumbai@jsmtechnologies.com,
New Delhi - sales@jsmtechnologies.com
. India Head Office - Kalkaji, New Delhi - 110019. India.
India Development Center - Indiranagar,
Bangalore. India
Mobile:
+0 (987) 129-2398, +0 (990) 191-5515 Email: info@jsmtechnologies.com
Last Updated on Jul 11 2010
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