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CRM /
eCRM
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Case Management
Case Management enables customer service & support teams to track every interaction with each customer and surpass your most ambitious quality-of-service or productivity goals.
Details:
Case Tracking
Track the status and progress of customer cases generated from multiple channels such as phone, email or online forms. Maintain complete case histories with instant access to all customer communication, including email, notes, calls, resolutions, and more.
Online Case Capture
Automatically import customer inquiries from forms on your Web site — so you can instantly capture leads and route them appropriately.
Queues and Case Assignment
Create case queues to segment customer inquiries for reps specializing in specific product or functional areas. Case assignment rules automatically route customer inquiries to specific reps, or queues based on pre-defined rules.
Case Escalation
Automatically escalate cases and notify managers when cases are not resolved within set time limits.
Benefits:
· Improve customer satisfaction.
· Improve quality and timeliness of customer service.
· Improve efficiency and effectiveness of support teams.
· Ensure that no inquiries fall through the cracks.
· Standardize and streamline service processes.
· Provide company-wide insight into top customer issues.
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JSM HRIS - An Advanced 8 Years old
Easy-to-Use, Robust, Flexible and Feature Rich HR and Payroll
Software with Web Based Functionalities for the Indian Market. Call
JSM - The HRIS Experts Today!
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We provide All India Sales and Support
Bangalore
- salesbangalore@jsmtechnologies.com,
Chennai - saleschennai@jsmtechnologies.com,
Hyderabad - saleshyderabad@jsmtechnologies.com,
Kolkatta
- saleskolkatta@jsmtechnologies.com,
Mumbai - salesmumbai@jsmtechnologies.com,
New Delhi - sales@jsmtechnologies.com
. India Head Office - Kalkaji, New Delhi - 110019. India.
India Development Center - Indiranagar,
Bangalore. India
Mobile:
+0 (987) 129-2398,+0 (981) 843-0765,+0 (990) 191-5515 Email: info@jsmtechnologies.com
Last Updated on Mar 20 2008
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